1. Who we are
CloudEstateHub ("we", "us") operates a property marketplace and management platform serving Kenya. You can contact us any time at info@cloudestatehub.com or call +254 104 222 444.
2. What we collect
- Account data: name, email, phone, role (tenant, landlord, manager, admin).
- Listing data: properties, units, photos and prices submitted by landlords and managers.
- Transactional data: M-Pesa payment references, invoice records and rent ledger entries.
- Communications: WhatsApp, SMS and email exchanges initiated via the platform.
3. How we use it
To deliver the service, match tenants with verified listings, process rent payments, send receipts, and improve safety. We never sell your personal data.
4. Your rights
You may request access, correction or deletion of your data by emailing info@cloudestatehub.com. We respond within 7 business days.
5. Security
Data is encrypted in transit and at rest. Payments are processed via Safaricom Daraja; we never store M-Pesa PINs.
6. Contact
Questions about this policy? Reach us at info@cloudestatehub.com or +254 104 222 444.